Windows Products
- iPod / iPhone Tools
- DVD Cloner Tools
- DVD Creator Tools
- Video Converter Tools
-
- Video Converter
- BlackBerry Video Converter
- Mobile Phone Video Converter
- PS3 Video Converter
- WMV Video Converter
- 3GP Video Converter
- Apple TV Video Converter
- AVI MPEG Converter
- FLV Converter
- iPhone Video Converter
- iPod Movie Converter
- MOV Converter
- MP4 Video Converter
- PSP Video Converter
- RM Converter
- Video to Audio Converter
- Zune Video Converter
- More Video Converter Tools ...
- Video Converter
- DVD Ripper Tools
-
- DVD Ripper Platinum
- DVD to BlackBerry Converter
- DVD to Mobile Phone Converter
- DVD to PS3 Converter
- DVD to WMV Converter
- DVD to 3GP Converter
- DVD to Apple TV Converter
- DVD Audio Ripper
- DVD to AVI Converter
- DVD to DivX Converter
- DVD to iPhone Converter
- DVD to iPod Converter
- DVD to MP4 Converter
- DVD to Pocket PC Ripper
- DVD to PSP Converter
- DVD Ripper
- DVD to Zune Converter
- More DVD Ripper Tools ...
- DVD Ripper Platinum
- Suite Tools
-
- Media Toolkit Ultimate
- DVD Ripper Platinum Suite
- DVD to BlackBerry Suite
- DVD to Mobile Phone Suite
- DVD to PS3 Suite
- DVD to WMV Suite
- DVD to 3GP Suite
- DVD to Apple TV Suite
- DVD to Audio Suite
- DVD to AVI Suite
- DVD to iPhone Suite
- DVD to iPod Suite
- DVD to MP4 Suite
- DVD to PSP Suite
- DVD to Zune Suite
- DVD Maker Suite
- iPod Mate
- iPhone Mate
- More Suites ...
- Media Toolkit Ultimate
Mac Products
- iPod / iPhone Tools
- DVD Cloner / Creator Tools
- Video Converter Tools
-
- Video Converter for Mac
- iPod Video Converter for Mac
- iPhone Video Converter for Mac
- MP4 Converter for Mac
- Apple TV Video Converter for Mac
- Video to Audio Converter for Mac
- BlackBerry Converter for Mac
- FLV Converter for Mac
- Mobile Phone Converter for Mac
- PSP Video Converter for Mac
- More Video Converter Tools ...
- DVD Ripper Tools
- Suite Tools
-
- Mac DVD Toolkit
- iPod Mate for Mac
- iPhone Mate for Mac
- DVD Maker Suite for Mac
- DVD Ripper Suite for Mac
- DVD to iPod Suite for Mac
- DVD to iPhone Suite for Mac
- DVD to MP4 Suite for Mac
- DVD to Apple TV Suite for Mac
- DVD to Audio Suite for Mac
- DVD to BlackBerry Suite for Mac
- DVD to FLV Suite for Mac
- DVD to Mobile Phone Suite Mac
- DVD to PSP Suite for Mac
- More Suite Tools ...
- Mac DVD Toolkit
Read First
Before contacting us for personal support please:
- Read our FAQs (Frequently Asked Questions).
- Make sure you are using the latest version.
- If you still can't solve your problem, please contact our
support team, do remember to send us the information :
Version number, Operating System version, Hardware configuration, and The error message .
FAQs
Q: How to register the software?
A: For registration details,please refer to Registration Guide
Q: How can I get the free trial version of the
software?
A: Download the software you want from our website and install it. When
you perform the conversion, a registration request window will pop up.
Please ignore it and directly click Later button, and then you get the
trial version.
Q: How to report bugs?
A: Please send email to: support@3herosoft.com
Q: What happens after I send the order?
A: Normally, you will receive your registration information in a few
minutes after sending the online order form.
If you do not receive your registration information within 12 hours, or
you have lost the registration email, please contact us at
support@3herosoft.com. We will be glad to help you.
Q: I have not received my registration information.
Why?
A: In some cases, there is a processing delay. For some other cases,
people may have submitted the wrong email address. In rare cases, the
registered users are unreachable due to invaild email account or email
privacy filter software. Please feel free to email to
support@3herosoft.com. We'll resend you register information
soon.
Q: If I purchase your software, can I upgrade it for free in
the future?
A: You can always get normal update version of the software for free.
You can get the update version from our website. Your original license
code is still valid for the update version. As of the upgrade, it is
paid one. If you need the upgrade version, please contact us to get
upgrade link. Previous users can get a preferential price to upgrade
their software.
Note: License code you purchased for the old version is invalid for the
upgrade version.
Q: I entered the license code you sent me, but the software
said "Invalid registration info!". Why?
A: If the registration failed, it may be an invalid license code or an
invalid format. You probably have missed or added a charcter. Just copy
and paste the license code.
Q: How long will it take to get your supporting
response?
A: We promise to answer you within 24 hours. But in most cases
you'll get our response in a few hours.
Q: I lost my license code, can you send it
again?
A: Sure. Please write to us at sales@3herosoft.com, and please enclose
your order related information (such as Order ID, E-mail address and
name you used when you purchased etc.) which will enable us to find
your order in our database in time.
Q: I get a new computer, what should I do to move the software
I purchased to the new computer?
A: First please uninstall the software from your old computer. And then
download the version you purchased from our website at http://www.3herosoft.com/downloads.html or use the
CD you purchased to install it on your new one. Use the registration
information you got before to register the full version.
Q: Do I need to re-register after I re-install the
software?
A: Yes. You need to re-register after you re-install the
software.
Q: Am I entitled to a refund?
A: You can find certain conditions to apply for a refund here.
